Policies and Procedures - 2013
| Catering Services|
The Casino is a full service banquet facility offering
complete banquet, catering, and seminar and conference
services for your event. As a full service caterer, The
Casino provides all of the food and beverage service for all
events held at our facility. No outside food or drink may be
brought onto the premises without the express consent of
the management of The Casino. Exception is taken for
wedding and other special occasion cakes, items deemed family traditions (i.e. cookies) and table favors.
The Casino is a licensed establishment, operating under
guidelines of the PA Liquor Control Board. We will provide
all your wine and spirit needs. NO alcoholic beverages are
to be brought onto the grounds or into the facilities at The
Casino. No one under the age of 21 will be served alcoholic
beverages under any conditions. (Proper identification must
be presented upon request). We will not allow any adults to
purchase and/or supply alcoholic beverages to minors. For
legal reasons and the safety of all in attendance, any adult
doing so will be escorted from the facility. We also reserve
the right to deny service to any guest who appears to be
visibly intoxicated. The Casino bartenders do not serve
"shots" or "multiple" drinks. (Shots served only for the
"Bridal" dance.) For the safety of your guests, all glassware
is to remain within the ballroom area(s). In the event that a
guest would wish to take a beverage outdoors, they must
request a plastic cup from the bartender. No glassware is
permitted on the dance floor.
A deposit is required to secure the date and time of your
function. This deposit is due within 15 days of confirming
the date of your event. Deposit amounts may vary based
upon the anticipated number of guests attending, the day of
the week and time of the day that the event is being held or
the number of banquet rooms being reserved.
For certain dates and times, The Casino has minimum
requirements for reserving any of our banquet rooms.
These minimums are based upon the purchase of food and
beverage services for an agreed upon minimum number
of guests for your event. These minimum requirements will
be reflected as a guaranteed minimum guest count on your
event contract and your invoice. Minimum requirements
may be waived or altered at the discretion of your event coordinator.
|Room Rental/Event Length|
Our banquet rooms are reserved for specific time intervals
each day. A typical social or business event lasts from 3 to
5 hours. Evening events may be scheduled to begin at
5:30 p.m. unless contracted otherwise. Requests for earlier
starting times are determined based upon room availability,
and may be subject to additional room rental fees. Unless
contracted otherwise, Saturday daytime events must conclude no later than 2:30 p.m. If you are interested in
reserving the daytime of an evening event for decorations
or other needs, there will be a flat fee of $500.00.
Overtime should be contracted in advance of your event
and charges for overtime will vary per event based upon a
facility fee and staffing needs. If additional time is requested
during the course of an event, charges for overtime will be
assessed accordingly by The Casino management and will
include a facility fee and an hourly charge per employee present for overtime.
| Complimentary Amenities|
Your banquet room reservation at The Casino provides
for the use of our table linens, skirting, flatware, china,
glassware, tables, and chairs for your event. In most
instances these items are included in the quoted prices for
food, beverage and room rental fees. If your event requires
any additional items or services, they are available for an
extra fee through The Casino. If your event requires
customized rentals of any nature, The Casino will
coordinate these services for you. Any additional fees
for equipment rentals or services rendered will be billed
to the customer through The Casino.
| Entertainment/Outside Contractors/Rentals|
The Casino offers a sound and light system at no charge for
your event. Additional audio and visual aids are available
for rental through our in house audio/technical contractor.
Any additional equipment provided by the customer, or for
the customer by an outside contractor, must be approved by
The Casino management. At your request, The Casino will
provide you with a list of approved vendors for your event.
All entertainment or outside contractors (i.e. DJ's or
florists) are requested to contact The Casino prior to the
event to review our policies and procedures regarding set up
and/or performance guidelines.
(See Decorating Guidelines below).
Decorating of The Casino is permitted for all events. As
time allows, and at the discretion of management, up to 2
hours immediately preceding your event may be available
to you for the purpose of decorating or setting up for your
event. Outside contractors for your event will not have
access to your banquet room before that time without prior
consent from The Casino. At no time may items be tacked,
taped or nailed to the walls. It is the responsibility of the
customer and their vendors to provide all materials
necessary to properly and safely install any decorations or
equipment. It is also the responsibility of the customer or
their vendor to remove all decorations and equipment at
the conclusion of the event. The Casino assumes no
responsibility for any decorations or equipment left behind
at the conclusion of the event or for any loss or damage that
may occur to these materials. Furthermore, The Casino
reserves the right to deny any customer's decorations
deemed potentially damaging to the facility.
A damage waiver may be required for your event. This
waiver will be refunded in part or whole after an inspection
of the premises by a member of The Casino management
staff. The customer is solely responsible for any damages
that occur to the building, equipment, fixtures or premises
resulting from the activities of your guests.
| Payment Terms and Policies|
Final payment for your event is due in full 72 hours prior to
your event. This amount will include the total cost of food,
beverage, and an estimated bar bill where necessary, plus
6% Pa. State Sales tax, and a 20% service charge.
A guest count is required 2 weeks prior to your event.
This count will be considered your guarantee, and it is the
minimum number of guests for which you will be invoiced.
If your event is a sit-down dinner with a choice of entrees,
a count of each entree selection is also required at this time.
For special order items, we may require up to 3 weeks
advanced notice on your guest count. Your final count is
due 7 days before your event.
Menu prices are not guaranteed until 90 days prior to your
function and are subject to increase at any time due to
unforeseen changes in market conditions. If this occurs,
The Casino reserves the right to use substitute menu items
of comparable quality or increase the agreed upon price to
reflect the additional costs incurred. The customer will be
apprised in advance of all changes.
All sales are subject to 6% Pa. State Sales tax and our
standard 20% service charge. Sales Tax and service
charges are not counted towards meeting any minimums.
The Casino accepts Visa, MasterCard, Discover, and
American Express for up to $3,000.00 per event. For
events being invoiced, payments are due within 10 business
days or are subject to a 1.5% late charge per month.
|Refunds and Cancellation Policies|
Cancellations sometimes occur. In the unfortunate event
you must cancel your function at The Casino, you may be
eligible for a refund in whole or part under the following
guidelines. For all events, deposits are fully refundable up
to the one year anniversary date prior to your event date.
If your cancellation occurs at any time after that date, the
deposit will only be refunded, fully or in part, if a booking
of equal or greater value is secured for that date. For events
booked within one year of the event date, the deposit is
automatically considered fully non-refundable unless a
booking of equal or greater value is secured for that date.
A booking of equal or greater value is considered to be an
event that meets the same minimum requirements for which
your event was contracted.
All refunds are made at the sole discretion of management.
If your event must be postponed for reasons out of your
control (i.e. severe weather, military service), and you are
rescheduling for a different date, your deposit will
automatically transfer to the new date with no penalty.
The Casino reserves the right to relocate any outdoor
function to an indoor location in the event of inclement
weather. If, for any reason, this is not possible, The Casino
reserves the right to reschedule the event. Any costs associated with the cancellation or postponement of an
event are the responsibility of the customer. In the event of
an unforeseen natural or man-made event that should render
The Casino inaccessible or unusable, DJS Food Designs,
Inc. is released of any and all liability and held harmless.
The Casino is a smoke-free facility. Smoking is permitted in designated areas outside of the building.
The Casino was designed to meet the requirements of the
ADA and offers handicap accessible facilities throughout our building and premises.
|Special Meal Requests|
Dietary restrictions are a common occurrence for many
events. If you or any guest at your event has specific dietary
needs, we would be happy to provide special meals for
them. Please inform us in advance of your event so that
we may better accommodate your guests' needs.
|Leftover Food Policy
In compliance with standards set by the Board of Health,
prepared leftover food is disposed of properly. This
eliminates the concern of food borne illness caused by
improperly stored or transported food. We are sorry we
will not allow leftover food to be taken by guests.
|Food Safety Notice:
The consumption of raw or undercooked meats,
poultry, seafood, shellfish, or eggs may increase your
risk of food borne illness, and may be considered
hazardous to your health.